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New Job Vacancy at National Bank of Commerce (NBC) – Relationship Manager Public Sector

AJIRA LEO

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AJIRA LEO
National Bank of Commerce

Position: Relationship Manager Public Sector
Location: Head Office NBC
Type: Full time
Job ID: R-15921109

Overview
NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

Job Summary
• To build and maintain relationships across a
portfolio of high value Central and Local Government, Public
Institutions, by focussing on growing value through achieving
challenging sales and stretching income targets and improving customer
satisfactions.
• The jobholder will be responsible for business
portfolio growth and retention of existing customers where he/she is
expected to increase ”wallet share”
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Job Description​
Sales and Service 60%
Outputs:

  • Agree, meet and exceeds contracted sales targets with focus on liabilities and other non- funding products.
  • Grow
    portfolio value in line with agreed targets. This is achieved through
    cross sell or up sell by providing a variety of products and services to
    customers
  • Generating ongoing referral business from existing customers within the portfolio
  • Identify sales and services opportunities and offering solutions appropriate for the customer’s needs, goal and objectives
  • Determine
    the products that are most effective in meeting customer’s needs and be
    able to sell these at short notice both reactively and proactively.
  • Adopt a commercial approach to cost control and income generation
  • Expand assigned portfolios through product optimisation and profitable cross selling
  • Achieve customer satisfaction targets within the assigned portfolio by improving customer satisfaction standards
  • Establish relationships and maintain proactive and regular contact with clients as part of the agreed contact plan
  • Utilise all customer contact processes and products to develop a better understanding of customer needs
  • Provide feedback to clients, even if query or complaint has not been resolved yet.
  • Educate customer on the new operating models
  • Engage the customer and introduce prepared solutions
  • Understand
    and apply the relevant governance and compliance procedures to
    activities undertaken and maintain ongoing completion of relevant
    governance and compliance training
  • Maintain customer records and accurate completion of applications and paperwork
  • Work closely with customer service teams, responding to complex servicing requests and complaints for customers
  • Work proactively with colleagues across the group to support the growth of lead generation
  • Promote alternative delivery channels to clients
  • Proactively raise the profile and reputation of the Bank in the local community
  • Provide financial advice to existing and new customers within the local community to remain a reputable Bank
  • Maintain Relationship Plans for all customers in the portfolio such that contact with customers is prioritized.
  • Conduct annual and if appropriate, interim reviews of customers borrowing facilities
  • Conduct annual and if appropriate, interim reviews with non-borrowing customers
  • Determine
    the key messages, e.g. agreed service standards, and negotiated
    pricing, relationship team contact points and new product changes,
    deciding upon the most appropriate communication method.
  • Deal with and find solutions to customer complaints
  • Research, create and follow up a target list for potential new business.

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Business Management 30%
Outputs to deliver this accountability:

  • Identify
    priority customers using the Customer Relationship Planning templates
    to assess their present and potential contribution.
  • Gather all
    the required information that is needed to prepare and assess credit
    applications. Role holder will be expected to input certain key
    information such as judgmental information. (They will work with
    Business Analysts, CMAs and Operational Bankers to construct credit
    applications).
  • Control and quality of the portfolio, using available triggers and adherence to Risk management guidelines and policies.

People Management 10%
Outputs to deliver this accountability:

  • Day to day coaching and development of indirect reports i.e. Business Analysts and Operational Bankers
  • Proactively identify personal development areas and training needs

Risk Management 10%
Outputs to deliver this accountability:

  • Safeguard the bank’s interest by;
  • Creating awareness, keep up-todate and comply with Know Your Client (KYC) and Anti Money Laundering (AML) regulations
  • Comply and keep up todate with all policies and procedure.
  • Ensure customer information is kept confidential and only released to the right person.

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Qualifications

  • Analytical
    Thinking – Advanced (Meets all of the requirements), Bachelor`s Degrees
    and Advanced Diplomas – Business, Commerce and Management Studies,
    Commercial mindset – Senior (Meets all of the requirements), Customer
    Excellence – Service Management (Meets all of the requirements), Digital
    familiarity (Meets all of the requirements), Experience in a similar
    environment at specialist level, Openness to change (Meets some of the
    requirements and would need further development)

Deadline: 09th September, 2021.